Shipping policy

Shipping Policy

Welcome to TRYVONNE MCKENZIE! We are committed to running an efficient, clear, and dependable shipping network for our global shoppers. To ensure you know what to expect from order confirmation to final arrival, please review our official Shipping Policy below:

1. Worldwide Complimentary Shipping
We ensure an upfront, fee-free checkout experience across all supported destinations:
* 100% Free Shipping: Standard global delivery is completely free on all orders sent anywhere in the world, with zero minimum purchase requirements or hidden surcharges.

2. Handling & Dispatch Timelines
* Orders undergo verification, inventory picking, and protective packing within 1 to 3 business days (excluding weekends and statutory holidays).
* You will receive an automated shipping confirmation email with tracking information as soon as your package is dispatched to our cross-border logistics partners. Processing may take longer during high-volume sales periods. In case of unexpected dispatch delays, we will notify you at yltrznbi@hotmail.com.

3. Estimated Transit Schedules
We partner with established global transport providers to deliver your purchases. Expected delivery windows post-dispatch fall into these general timelines:
* Core Markets (USA, UK, Canada, Australia, etc.): Estimated 7 to 15 business days.
* Rest of World: Estimated 10 to 20 business days.

Note: Expected arrival times are estimates and cannot be guaranteed due to potential customs clearance holds, regional postal delays, or severe weather conditions.

4. Package Tracking & Status
* Upon shipment, a distinct tracking code and direct lookup link will be sent directly to your email address.
* Please allow 24 to 48 hours for global shipping systems to reflect active movement data online.

5. Customs Clearance & Import Fees
* TRYVONNE MCKENZIE assumes no responsibility or liability for customs holds, import taxes, or local administrative fees levied by your destination country.
* Any fees due upon delivery (such as import VAT or customs taxes) are the sole responsibility of the importer (the customer). Please consult your local customs regulations before placing an order.

6. Damaged or Lost Packages
* If your parcel is confirmed lost by the courier or arrives with damaged items, please contact our support desk right away at yltrznbi@hotmail.com.
* Please keep all original exterior packaging intact and send clear photos of the damaged goods along with your order code so we can immediately arrange a replacement or refund.